Returns & Exchanges Policy

At KPOP MARKET, we want you to be completely satisfied with your purchase. If your official merchandise or album arrives damaged or incorrect, you can return it within 14 days of delivery for a full refund or exchange.

Return Process

• 1.
  Request a Return

  Log into your account and navigate to 'Order History' to select the item you wish to return and submit a formal request.

• 2.
  Prepare the Package

  Ensure the item is in its original condition with all inclusions, such as photocards and posters, and pack it securely in its original packaging.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Refund

  Once our warehouse inspects the returned merchandise, we will process your refund to your original payment method within 5-7 business days.