Frequently Asked Questions

Everything you need to know about shopping at KPOP MARKET

Are all your albums and merchandise official?

Yes, every product sold at KPOP MARKET is 100% authentic and sourced directly from official distributors in South Korea. All album sales are reflected on the Hanteo and Gaon charts.

Do you ship internationally and how long does it take?

We offer worldwide shipping. Shipping times vary by location, typically taking 3-7 business days for express shipping and 14-30 business days for standard international shipping.

How do you ensure albums aren't damaged during shipping?

We understand the importance of collectible items. All orders are securely packed with thick layers of bubble wrap and placed in sturdy cardboard boxes to prevent corner damage or scratches.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Can I return an item if I change my mind?

Unopened and sealed products can be returned within 14 days of delivery. However, due to the nature of the product, we cannot accept returns for albums that have been unsealed or have missing components like photocards.

What should I do if my order arrives with a missing photocard?

Please record an 'unboxing video' starting from the moment you open the shipping package. This video serves as essential proof to process a claim for missing or damaged internal components.